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Terms And Conditions

Terms And Conditions


Legal Information

Please read the following legal information carefully. If you do not agree to the terms and conditions set out here, please do not use this service.

Booking your remote support session

All remote support sessions must be pre-booked and pre paid. Time slots are allocated in half hour blocks.
the theme or content of the lesson must be agreed with the instructor/technician before the session starts. For instance, please specify what problem you are having with your computer or what you require tuition on. Our instructor will plan the session around this information and you will get better value from the remote support session if you provide this information.
We are located in the United Kingdom. Please remember to account for time differences when requesting remote support. We can work outside of office hours but only by prior arrangement.

Remote support

By purchasing this service, you agree that a Top-Windows-Tutorials/ACEL Systems representative will remotely connect to your computer across the internet. The representative will have control of your mouse and keyboard. You can terminate this connection at any time. Remember that the representative will be able to see everything on your screen. Please close and save any confidential documents before allowing the connection.
The representative will NOT be able to connect to your computer without your permission, or once the training session is over.

REFUNDS AND DISPUTES

You have the right to cancel your remote support session. Cancellations made 12 hours or more before the session starts will be refunded in full. Cancellations made after this deadline will be charged for the first half-hour only.
If you are dissatisfied with the service during a training session, you may elect to terminate it early. You will be charge only for the time you spent with the instructor, to the nearest half hour.
If the instructor finishes early or solves your problem more quickly than anticipated, you will be charged only for the time you spent with the instructor, to the nearest half hour.

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